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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A context menu will show up. It includes detailed information about all the actions that you can perform on the page in question. Each context menu opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive variety of video tutorials describing how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than just reading articles. Thus, everyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you need, take a look at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual persons and offers practical solutions. We regulary "revamp" our Frequently Asked Questions section with new entries in order to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions section either, you can touch base with our excellent team of customer support engineers available 24x7x365 and ready to help you with any problem. Each trouble ticket you send will be replied to within 60 minutes (the average trouble ticket response time being about 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 298022

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com